Cloud Native Escalation Engineer

Own the resolution of the most complex escalated customer issues related to Portworx and container storage platforms, minimizing escalations to Development.

Collaborate closely with Technical Service Engineers and Engineering teams to identify root causes, communicate findings, and ensure timely issue resolution.

Proactively identify systemic issues, mentor team members, document knowledge, and participate in on-call rotations while managing multiple concurrent cases.

10+ years experience supporting production applications on-premises or in cloud environments.

Must possess CKA certification and expertise with Portworx, Kubernetes, Docker, Tanzu, VMware container solutions.

Experience with cloud providers (AWS, GCP, or Azure) and devops tools (Ansible, Chef, Puppet, Terraform) mandatory.

Bachelor's degree in Computer Science (Master's preferred) or minimum 8 years in customer-facing technical support roles. Location: Must work from Bangalore office (in-office role).

Senior-level technical support professional with deep knowledge of stateful container environments and distributed storage in hybrid and cloud-native settings.

Experienced in managing high-complexity escalations, interfacing between support and product development, and mentoring engineers.

Comfortable working in fast-paced, startup-like environments with strong communication skills and ownership of customer issue lifecycle.