Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Design, build, and maintain custom applications and configurations on the Zendesk platform to optimize knowledge management.
Own integrations and troubleshooting for Zendesk APIs, authentication methods (OAuth, SSO, SAML), and cross-system workflows, including partnerships with engineers.
Analyze knowledge base usage and AI-powered tools to improve content discoverability, knowledge governance, and self-service initiatives.
Minimum Requirements
Strong hands-on experience with Zendesk Guide/App Builder and custom app development.
Proficient understanding of APIs and authentication (OAuth, SSO, SAML) with ability to troubleshoot independently.
Experience building integrations between knowledge/support platforms and enterprise systems.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Technically skilled in low-code development (HTML, CSS, JSON) with experience collaborating closely with engineers on UX/UI and technical specs.
Experienced in managing large-scale knowledge bases including taxonomy, metadata, and content quality processes.
Familiarity with AI tools for content creation and knowledge retrieval, plus analytic skills to translate data into actionable insights.