Scaled Customer Success Manager

Manage a large portfolio of commercial and mid-market customers to drive adoption, retention, and value realization of the Vectra AI platform using one-to-one, one-to-many, and digital engagement strategies.

Own customer success by building trusted relationships, conducting success reviews, creating success plans, and leading customer escalations for timely resolution.

Develop and deliver scalable digital customer success programs including webinars, office hours, enablement content, and collaborate cross-functionally to improve onboarding and adoption journeys.

1 to 2 years of customer-facing experience in enterprise SaaS or subscription technology roles such as Customer Success, TAM, Professional Services, or Sales Engineering.

Strong technical foundation in enterprise cybersecurity technologies including network security, SIEM, NDR/XDR, sandboxing, or incident response platforms.

Working knowledge of TCP/IP, DNS, VPN, SSL/TLS, and enterprise networking concepts.

Work Experience Required: 1 to 2 years of relevant post-sales or customer success experience.

Experienced in managing mid-market to commercial customer portfolios with a balance of personalized and scalable engagement approaches.

Technically competent in cybersecurity domain with ability to translate technical concepts during customer presentations and enablement.

Capable of supporting and evolving digital customer success initiatives with cross-functional collaboration and content development skills.