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Job Description
Structured overview of role & requirementsAbout This Role
Provide day-to-day production support for Wealth Management applications and cloud services focusing on operational stability and incident/problem management.
Investigate and troubleshoot issues across a range of technologies including Azure, Kubernetes, Kafka, Databricks, Oracle SQL, Neo4j, GraphQL, Java, Unix, and related platforms.
Collaborate with multiple teams to support incident response, change management, security operations, release validation, and continuous improvement activities including automation and documentation maintenance.
Minimum Requirements
Experience in application support, production operations, or site reliability engineering for enterprise-grade platforms.
Hands-on knowledge of tools and technologies such as Azure/AKS/Kubernetes, Apache Kafka, Oracle SQL, Neo4j, GraphQL, Java, Unix, ServiceNow, CyberArk, and scripting languages like Python and Shell.
Familiarity with Incident, Change, and Problem Management processes and tools including RCA documentation and risk mitigation.
Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
Comfortable working in a fast-paced, global production support environment with business-critical service windows and diverse stakeholder collaboration.
Detail-oriented with strong analytical and troubleshooting skills to drive incident resolution and operational resilience.
Experienced in maintaining operational documentation, scripting for automation, and coordinating security tasks related to certificate and access management.