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Job Description
Structured overview of role & requirementsAbout This Role
Own and drive guest experience reputation management including analysis, improvement plans, and achieving/exceeding RPS scores across multiple hotels.
Ensure full brand compliance through monthly audits, improvement plans, and preparation for LQA inspections.
Lead and manage sustainability and environmental programs aiming for eco-certification and coordinate communication of sustainability targets and achievements internally and externally.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Not explicitly mentioned in the JD for mandatory degrees or certifications
Not explicitly mentioned in the JD for required technical skills or tools
Not explicitly mentioned in the JD for location or onsite requirements
Ideal Candidate Profile
Experienced in multi-hotel operational coordination with ability to work cross-departmentally and lead continuous improvement processes.
Proven capability to manage and drive brand standards compliance and quality assurance audits.
Strong background in sustainability program management with focus on eco-certifications and CSR data analysis.