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Job Description
Structured overview of role & requirementsAbout This Role
Own and curate HR portal content, knowledge articles, policies, and self-service journeys to enhance the employee digital experience across GDC.
Support HR Transformation and Process Improvement projects by structured transition planning, backlog management, and Agile delivery to ensure smooth integration and operational scalability.
Collaborate with HR SMEs, technology teams, and stakeholders to improve process efficiency, simplify self-service adoption, and maintain content governance for accuracy and compliance.
Minimum Requirements
Experience in Business Analysis, Knowledge Management, HR Operations, or Process Improvement required.
Strong understanding of BPM, process mapping, continuous improvement methodologies; Lean Six Sigma knowledge preferred.
Proven ability to develop SOPs, user stories, process maps, and knowledge content, with Agile environment experience.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in global HR Shared Services, GCC, or global HR transformation environments with cross-functional stakeholder management.
Skilled in working within Agile frameworks managing backlogs and sprint activities.
Familiarity with Workday, HR portals, digital self-service platforms, and leveraging automation or AI-enabled tools to enhance employee experience and process efficiency.