Assistant Vice President - Front Office Application Support
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage the Front Office Application support team focusing on Incident Management and Service Improvement for critical business applications.
Drive prioritization and issue resolution across the Front Office book of work, including the full Trade Life Cycle, liaising with business users and external partners like Aladdin ASM and BlackRock.
Provide Management Information (MI) and participate in Business Continuity, Disaster Recovery, and Failover activities while supporting 3 time zones and weekend coverage for critical activities.
Minimum Requirements
Experience managing Front Office Application support or incident management for financial services applications such as Aladdin, Bloomberg, or WSO.
Ability to work rotational shifts across 3 different time zones and weekends for business-critical activities.
Work Experience Required: Not explicitly mentioned in the JD.
Degree or specific technical qualifications: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in supporting Front Office trading applications with knowledge of the entire Trade Life Cycle and criticality-based issue prioritization.
Operationally skilled in stakeholder management across global teams and external vendors to drive service improvement and incident resolution.
Capable of managing multi-regional reporting (UK, Europe, APAC, Americas) and able to coordinate Business Continuity and Disaster Recovery exercises effectively.