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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and manage core banking and related applications, ensuring availability and performing daily health checks.
Handle incident and ticket management per ITIL, including first-level troubleshooting and escalation to L2/L3 teams as needed.
Coordinate service operations including resource scheduling, vendor management, reporting, routine batch and deployment support, and documentation maintenance.
Minimum Requirements
Graduate in Computer Science, Information Technology, Engineering, or related discipline.
Minimum 3 years of experience in Banking Domain, specifically supporting Finacle, Core Banking Solutions, and related banking applications.
Knowledge of ITIL processes and experience with incident, problem, and change management in banking environment.
Experience supporting senior executives or VIP users is preferred but not mandatory.
Ideal Candidate Profile
Experienced in banking IT operations with strong domain expertise in Finacle Core Banking and CBS processes.
Comfortable with ITIL service management frameworks and operational support including ticketing and escalation management.
Able to work in a client-facing role involving communication with business and operations teams for incident resolution and service coordination.