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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical support to learners for Red Hat Online Learning system, course content, and guided lab exercises within a 24x5 shift environment.
Assist in creation, deployment, and quality assurance of virtual trainings, course content, and lab environments including applying hotfixes and building cloud images.
Collaborate with internal training teams to resolve issues and continuously deepen knowledge of Red Hat solutions.
Minimum Requirements
Bachelor's degree or equivalent experience in enterprise IT industry.
Minimum 2 years customer-focused experience with premium customer service skills.
Command-line expertise in Red Hat Enterprise Linux and active Red Hat certification (RHCSA, or relevant certifications in Ansible, OpenShift, Cloud Native Applications, or AI).
Willingness and ability to work 24x5 support shifts across multiple time zones.
Ideal Candidate Profile
Experienced in technical support within training or online learning environments, especially with Red Hat or similar Linux systems.
Capable of hands-on troubleshooting, content deployment, and collaborating in global cross-functional teams.
Demonstrates aptitude for learning new technologies quickly and applying scripting skills (shell scripting preferred, basic Python knowledge beneficial).