Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and assign incoming cases to engineers ensuring adherence to service level agreements (SLAs) for new and escalated issues.
Coordinate with team managers and other support groups to provide accurate solutions and customer callbacks, including handling severe cases and misroutes.
Identify and communicate process improvements to enhance customer service levels and actively manage high-impact customer situations.
Minimum Requirements
Minimum 3+ years of experience in any industry with relevant operational skills.
Education: Graduate or Undergraduate degree.
Ability to work in shifts and manage multitasking, prioritization, and high workload situations.
Location: Bangalore, India (onsite).
Ideal Candidate Profile
Experienced in operational roles involving case or issue management with accountability for SLA adherence.
Comfortable in technical support environments requiring coordination across multiple teams and communication modes.
Effective at managing critical customer situations and collaborating with leadership during escalations.