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Job Description
Structured overview of role & requirementsAbout This Role
Manage and provide first-line functional administration and support for AI platforms including user access, licensing, and knowledge content maintenance.
Drive AI adoption through onboarding, training, monitoring platform usage, and collaborating with Product Owners and stakeholders for platform improvements.
Support testing, release readiness, issue triage, escalation, and continuous improvement initiatives for AI-based IT systems in a regulated environment.
Minimum Requirements
Minimum 7+ years of experience in IT systems support, AI enablement, business analysis, change management, or related area.
Practical knowledge of Generative AI and AI solution concepts with ability to explain to users/stakeholders.
Experience in user access management, license optimization, onboarding, training, and support in enterprise technology platforms.
Not explicitly mentioned in the JD: Notice period, mandatory degree, or strict location constraints.
Ideal Candidate Profile
Experienced in managing AI platforms in a regulated environment with understanding of AI governance, information security, risk, and controls.
Strong stakeholder management skills collaborating across business, product, technology, and governance teams globally.
Analytical with skills in advanced Excel and Power BI to convert usage and feedback data into insights for operational improvements.