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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a team of Collection Executives and third-party recovery agencies to meet collection targets within the assigned cluster.
Own and drive delinquency management and recovery of overdue payments by implementing strategies to control roll rates and minimize delinquencies.
Monitor key performance indicators (KPIs) daily and conduct regular portfolio analysis, reporting on performance, challenges, and solutions.
Minimum Requirements
Graduate degree is mandatory.
At least 5 years of experience in collections with minimum 1-2 years in a team lead or supervisory role.
Prior experience in bank, NBFC, or Fintech preferred but not mandatory.
Not explicitly mentioned in the JD: notice period or specific location requirements.
Ideal Candidate Profile
Experienced leader with proven ability to motivate and guide collection teams towards targets.
Strong analytical skills to leverage data for strategic decision-making and process improvement.
Comfortable operating in high-pressure environments with effective communication and decision-making abilities.