Operations Specialist - ESM
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Job Description
Structured overview of role & requirementsAbout This Role
Serve as primary Single Point of Contact for all Enterprise Service Management (ESM) activities within Medical Services, ensuring system integrity and operational control.
Manage configuration changes, data integrity, system testing, and enhancements on the ESM platform in collaboration with cross-functional teams.
Own and resolve first-level Universal Requests through ServiceNow, contribute to Knowledge Base article updates to reduce ticket volume and improve self-service.
Minimum Requirements
3-5 years of experience working in ESM, preferably with ServiceNow.
Proficiency in ServiceNow ESM modules including backend configuration and data management preferred.
Bachelor’s degree required.
Location requirement: Hyderabad, India (explicit from job location).
Ideal Candidate Profile
Experienced in managing ESM platforms with a strong understanding of ESM frameworks and best practices.
Skilled at cross-functional collaboration involving Global Business Units, Medical Services, and Service Excellence teams.
Demonstrates strong technical acumen, operational excellence, and capability in data analysis and reporting.