Program Success Manager - Talcher, Odisha
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Job Description
Structured overview of role & requirementsAbout This Role
Manage customer onboarding, training, and ongoing support to ensure satisfaction and retention.
Proactively monitor and resolve client issues, maintaining detailed records and client communication.
Analyze customer data and manage CRM tools to produce reports for improving customer success metrics.
Minimum Requirements
1-2 years of work experience.
Bachelor's degree or equivalent.
Strong communication skills mandatory.
Willingness to travel regularly within the assigned region.
Ideal Candidate Profile
Experienced in customer success or client-facing roles with problem-solving orientation.
Comfortable using CRM systems and analyzing customer data to drive satisfaction improvements.
Able to manage multiple client accounts and communications efficiently in a regional travel-heavy environment.