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Job Description
Structured overview of role & requirementsAbout This Role
Design, customize, and implement Performance Analytics solutions on the ServiceNow platform covering ITSM, ITOM, HRSD modules.
Automate data collection, KPI tracking, reporting workflows, and develop forecasting and trend analysis models to support business decisions.
Collaborate with business and IT stakeholders to define metrics, provide actionable insights, and ensure data integrity, security, and compliance.
Minimum Requirements
Proficiency in ServiceNow development including scripting with JavaScript and Glide API.
Experience with Performance Analytics configuration, automation (Flow Designer, Scripted APIs), and dashboard optimization.
Work Experience Required: Not explicitly mentioned in the JD
Not explicitly mentioned: formal degree, location, notice period, or regulatory constraints.
Ideal Candidate Profile
Strong technical background in ServiceNow development and Performance Analytics modules with an emphasis on customization and automation.
Experienced in cross-functional collaboration involving developers, project managers, business analysts, and stakeholders to deliver analytics projects.
Comfortable managing data quality, security, compliance, and continuous improvement of analytics applications in enterprise environments.