Customer Success Manager – Platinum

Manage a designated customer base to reduce churn and drive revenue growth through retention and up-selling.

Conduct regular in-person customer visits and coordinate across sales, IT, product, and customer care teams to resolve retention issues and enhance satisfaction.

Analyze account revenue monthly, identify revenue enhancement opportunities, and renew data circuits upon expiry.

Master's degree in any discipline; preferred backgrounds include B.Tech, Engineering, Management, or Business Administration.

Minimum 7 years experience in client-facing roles within telecom or high-tech environments.

Mandatory understanding of Telecom solutions and the IT/telecom industry.

Familiarity with CRM tools like SFDC and Empower; knowledge of business processes related to customer success management.

Experienced in managing telecom or technology client accounts with a focus on retention and revenue growth.

Capable of collaborating cross-functionally with sales, service assurance, collections, and technology teams to handle retention and complaint resolution.

Demonstrates strong negotiation, problem-solving, and execution skills with ownership of customer success outcomes.