Marketplace Platform Operations Analyst

Troubleshoot and resolve supply technology and platform configuration issues within SLA, supporting internal teams and business partners on booking failures and platform stability.

Administer and optimize marketplace platform configurations and supply settings to ensure seamless client integrations and content availability.

Support global platform deployments by documenting processes, analyzing data, and collaborating with teams to prioritize issues and enable successful rollouts.

Minimum 2 years of product support experience in the travel industry, specifically troubleshooting software and platform issues.

Experience with GDS platforms such as Sabre, Amadeus, Galileo, or Worldspan is mandatory.

Strong knowledge of travel distribution systems, e-commerce platforms (OTA/OBT), and travel operations processes.

Location requirement: Manila, Philippines. Work Experience Required: 2+ years product support in travel.

Experienced in operating within complex travel technology environments involving multiple stakeholders and technical platforms.

Strong analytical skills to perform root cause analysis and implement process or code improvements based on issue trends.

Comfortable handling both technical and non-technical communication, balancing customer service with internal collaboration for issue resolution and process documentation.