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Job Description
Structured overview of role & requirementsAbout This Role
Develop and maintain monitoring and alerting dashboards for the TSS organization using Salesforce and related tools.
Analyze data to identify trends and operational improvement opportunities, supporting business prioritization with finance, engineering, and operations partners.
Create and distribute reports regularly to varied stakeholders and improve process efficiency and system configurations.
Minimum Requirements
Experience with Salesforce Platform Suite and Salesforce Administration.
Previous work experience in a Services Organization.
Strong proficiency in Microsoft Excel; Tableau experience is a plus.
Work Experience Required: Previous relevant experience explicitly mentioned; specific years not stated.
Ideal Candidate Profile
Strategic thinker comfortable operating with ambiguity and analyzing complex problems using data and technology.
Capable of independently managing multiple tasks with organized documentation skills.
Experienced in cross-functional collaboration involving operations, finance, and engineering within a services or technology environment.