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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end Application Management Services (AMS) and Run Operations delivery for enterprise applications, ensuring SLA and KPI adherence.
Manage production support processes including incident, problem, and change management, along with customer governance and escalations.
Lead delivery teams with responsibility for resource planning, capacity management, financial governance, and drive continuous improvement and automation efforts.
Minimum Requirements
15+ years of IT experience with strong ADM/AMS Application Support background.
Technical foundation in Java, .NET, C#, J2EE, or other custom application technologies.
Hands-on experience in Run Operations and production support including incident, problem, and change management.
Experience with ITIL processes, ServiceNow/JIRA tools, SLA/KPI governance, stakeholder and client management.
Ideal Candidate Profile
Experienced in managing enterprise-level AMS service delivery with a focus on operational stability and continuous improvement.
Proven leadership skills in managing teams, budgets, forecasting, and operational governance within IT service environments.
Familiar with client engagement and governance processes, comfortable managing escalations and customer relationships in an enterprise context.