Director, Technology Operations CX
Iron Mountain IncorporatedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Lead strategy, governance, and operational execution for global enterprise Order-to-Cash and Customer Care technology platforms.
Own revenue-generating IT systems like Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius to optimize financial workflows and accelerate cash flow.
Manage a global team across US and India; drive system integrations, User Acceptance Testing, and change management to ensure platform stability and cost efficiency.
Minimum Requirements
15+ years of experience in Revenue or Customer Care Operations combined with Enterprise Financial Systems and Order-to-Cash technology management.
Business ownership experience with Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius platforms is mandatory.
Bachelor's degree in Information Systems, Business Administration, Finance, or related field; Master's degree preferred.
Work Experience Required: 15+ years
Ideal Candidate Profile
Experienced in leading global, cross-functional technology teams with onshore/offshore delivery models.
Skilled in driving system consolidations, change management, and communicating strategic proposals at executive levels.
Strong background in enterprise revenue platforms and end-to-end Order-to-Cash process optimization in large organizations.