ServiceNow Technical Architect — SAM (Licensing)
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Job Description
Structured overview of role & requirementsAbout This Role
Own the architecture, configuration, and governance of ServiceNow SAM Pro license engine and software license models ensuring audit and commercial compliance.
Design and maintain the SAM Pro data pipeline and ensure data quality across software publisher normalization, entitlements, and contract data.
Own and maintain reconciliation processes and reporting between SAM Pro and CMDB/CSDM to ensure accurate license compliance and audit readiness.
Minimum Requirements
6–12 years of IT experience with strong hands-on expertise in ServiceNow SAM Pro implementation and license management.
Experience in software licensing concepts, publisher normalization, and SAM–CMDB reconciliation.
Proven ability to work with Procurement, Vendor Management, and Contract teams on entitlement and licensing data.
Location: Hyderabad, India (explicitly mentioned as job location).
Ideal Candidate Profile
Experienced technical architect with deep licensing literacy and direct SAM Pro license engine ownership rather than a generalist platform role.
Skilled in designing data governance, audit readiness architectures, and working cross-functionally with procurement, legal, and architecture teams.
Strong domain expertise in software asset management including managing complex licensing models and supporting vendor true-ups or audits.