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Job Description
Structured overview of role & requirementsAbout This Role
Design end-to-end AI and automation solutions for contact center and back-office operations focusing on scalability, reliability, and security.
Lead architectural discussions and solution design using Well-Architected Framework in AWS/Azure cloud environments.
Develop Generative AI use case architectures and oversee implementation best practices, including hands-on prototyping.
Minimum Requirements
Minimum 7 years of experience in solution architecture focused on cloud-native applications and AI-driven automation.
Mandatory solution architect experience required.
Proficiency with at least one major public cloud (AWS, Azure, or GCP) including security best practices and Well-Architected Framework.
Bachelor’s degree in business or related field or equivalent combination of education and experience.
Ideal Candidate Profile
Experienced in delivering AI solutions specifically for contact center and back-office automation domains.
Skilled in translating complex business requirements into scalable technical solutions and collaborating with cross-functional teams.
Possesses hands-on coding ability in languages like C++, C#, Java or Python and practical knowledge of microservices, APIs, and integration patterns.