Databricks Platform Support Engineer (L2)

Provide Level 2 support and operational management for Databricks platform across AWS and Azure, including clusters, jobs, workflows, libraries, Unity Catalog governance.

Monitor platform health, respond to alerts and incidents within SLAs, perform troubleshooting and escalate complex issues with diagnostics.

Execute standard changes (runtime upgrades, policy changes), maintain operational documentation, and participate in on-call/shift rotations for production support.

Bachelor’s degree in Computer Science/Engineering or equivalent experience.

7-10 years of experience in platform, cloud, or data platform operations/support with exposure to Databricks and/or Apache Spark.

Hands-on troubleshooting of jobs, clusters, libraries, Spark configuration, AWS and Azure fundamentals, and familiarity with security and governance concepts (Unity Catalog).

Experience with ITIL-aligned practices (incident, problem, change management) and scripting/automation skills (Python, PySpark, or PowerShell). Hybrid work from Gurugram/Noida/Pune office mandatory (min 3 days/week).

Experienced in operational support roles requiring structured troubleshooting, SLA adherence, and ticket management in production environments.

Comfortable collaborating across Cloud, Security, and Data Engineering teams for platform stability and improvement.

Strong familiarity with Databricks platform features, Unity Catalog governance, and both AWS and Azure cloud environments at an operational level.