Principal SSD Applications Engineer
Micron Technology, Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Lead complex customer issue investigations, including replication, debugging, root cause, and failure analysis, managing escalations to resolution using Jira or equivalent.
Own firmware release management, including planning, deployment readiness, change-list development, documentation, approval coordination, and customer communications.
Support customer qualification, platform integration, production ramp, sustaining activities, performance testing, interoperability, validation, and provide technical training and documentation for SSD products.
Minimum Requirements
Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or related technical discipline.
13+ years of relevant experience in SSD technologies, storage systems, firmware, hardware, applications, product engineering, validation, or technical support.
Deep expertise in SSD architecture, NAND Flash, storage controllers, firmware interactions, and storage protocols such as NVMe, PCIe, SATA, and SAS.
Proven experience leading customer escalations, debugging, root cause analysis, firmware release management, and customer support for SSD products.
Ideal Candidate Profile
Experienced in enterprise, data center, hyperscale, cloud, or large-scale SSD deployment environments with exposure to qualification, validation, firmware release, and customer support.
Proficient in coordinating cross-functional technical investigations and translating complex technical information into clear, actionable customer communications.
Skilled in technical leadership, strategic initiative leadership across global/matrix organizations, and developing technical documentation and training for field and customer-facing teams.