ServiceNow Technical Architect — Conversational / GenAI
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Job Description
Structured overview of role & requirementsAbout This Role
Lead architecture and implementation of enterprise conversational AI and GenAI capabilities on ServiceNow platform, including Virtual Agent, NLU models, and Now Assist integration.
Design and govern scalable, secure, and auditable AI solutions with robust AI guardrails, human-in-the-loop controls, and enterprise AI governance alignment.
Own conversational analytics, continuous improvement of AI models, and collaborate cross-functionally on AI risk, security, privacy, and compliance reviews.
Minimum Requirements
6+ years overall IT/ServiceNow experience with strong hands-on expertise in ServiceNow Virtual Agent and conversational AI design.
Practical understanding and experience integrating Generative AI / LLM solutions with prompt engineering and AI governance controls.
Strong knowledge of enterprise AI governance, security, privacy, compliance, human-in-the-loop controls, and risk management for AI implementations.
Work Experience Required: 6+ years; Location: Hyderabad, India (explicitly mentioned).
Ideal Candidate Profile
Experienced technical architect fluent in ServiceNow platform architecture and capable of translating business use cases into scalable, governed AI solutions.
Demonstrated ability working at the intersection of engineering, security, privacy, risk, and AI governance teams for enterprise-scale AI deployments.
Strong stakeholder management skills with experience presenting architecture and leading interdisciplinary teams in AI innovation and compliance contexts.