Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Provide day-to-day operations support including record/documentation maintenance, account opening, and imaging in coordination with the Operations Core Team.
Serve as liaison between operations staff, relationship managers, project managers, custodians, and clients to resolve customer inquiries and supervise escalated issues.
Support process improvement initiatives, facilitate training, manage compliance risks, and ensure accurate financial entries through communication with management.
Minimum Requirements
2-4 years of relevant experience in operations support or related field.
Proficiency in Microsoft Office and working knowledge of Pega and/or G36 functionality, including Continuity of Business (CoB) testing and Trust Receipts (TR) resolution.
High School diploma or equivalent education required.
Must be willing to work NAM shifts/full night shifts and occasional weekends to support releases and testing.
Ideal Candidate Profile
Experience resolving complex operational issues involving multiple stakeholders in a financial or banking operations environment.
Ability to work unsupervised with strong problem-solving and analytical skills, demonstrated by handling escalated customer inquiries and dispute processes.
Operationally focused on compliance and process improvement within a structured, regulated environment with responsibility for risk assessment and management reporting.