Team Lead -Service & Quality
London Stock Exchange Group (LSEG)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a team of Service Resolvers focused on service excellence, customer engagement, and operational performance.
Act as primary contact for complex customer issues and partner with Customer Success Managers and senior leaders for strategic account management.
Drive operational improvements including automation initiatives, process enhancements, and quality control in Estimates data operations.
Minimum Requirements
Strong understanding of Estimates data including data flow, structures, and workflows.
Solid knowledge of financial markets, financial statements, broker estimates, and events affecting publicly listed companies globally.
Practical experience with SQL, Python, Power BI, and advanced Excel.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in leading customer-focused teams managing complex operational and service challenges in financial data environments.
Proficient in collaborating with cross-functional teams and strategic clients to influence operational strategy and drive continuous improvement.
Familiar with LSEG products such as Workspace and IBES QA and capable of mentoring and developing team members to achieve goals.