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Job Description
Structured overview of role & requirementsAbout This Role
Monitor global network, data center, and facility systems via real-time dashboards and alerting tools.
Perform first-level incident triage and escalate issues based on severity and workflows.
Coordinate with vendors and onsite technicians during maintenance, deployments, or outages; manage security access requests and audit records.
Minimum Requirements
Minimum 1 year experience supporting Network environments and Windows OS.
Strong fundamental knowledge of Windows Servers, DHCP, DNS.
Experience with ticketing systems such as Service Now.
Basic knowledge of network monitoring tools.
Ideal Candidate Profile
Experience or knowledge in Data Center technologies including environmental monitoring, structured cabling, power/cooling, and facility-IT integrations.
Familiarity with Physical Security systems such as CCTV, Access Control, and integrated low-voltage systems.
Scripting and automation skills in Python, PowerShell, or Bash to enhance monitoring and workflows.
