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Job Description
Structured overview of role & requirementsAbout This Role
Own enhancement and ongoing support of Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service) and Vendavo CPQ platforms to meet sales, pricing, and customer operations needs.
Gather and analyze business requirements from stakeholders, design and implement system configurations, workflows, and integrations.
Manage production support including incident triage, root cause analysis, and resolution; participate in testing and release activities to ensure platform stability.
Minimum Requirements
3–5 years of hands-on experience supporting Microsoft Dynamics 365 CE (Sales/Customer Service) and Vendavo CPQ applications.
Bachelor's degree in IT, Computer Science, Business Administration, or related field (or equivalent experience).
Experience configuring workflows, business rules, forms, views, and security roles within Microsoft CE and Vendavo CPQ administration console.
Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
Ideal Candidate Profile
Mid-level IT analyst with strong problem-solving skills capable of bridging technical implementation with business process requirements.
Experience working closely with Sales, Pricing, and Customer Operations teams to deliver tailored solutions.
Strong analytical and troubleshooting ability to translate business needs into technical configurations and automation.