Applications Support Senior Manager - Vice President

Manage one or more application support teams, responsible for volume, quality, timeliness, and delivery of application support services.

Provide technical oversight and a holistic view across multiple application support areas, partnering with senior business heads and development managers to track and close issues including long-term strategic fixes.

Own incident/problem resolution and change management at a global enterprise level, champion application stability initiatives to ensure high availability, and handle resource and budget planning related to the apps support function.

10+ years experience in an Application Support role.

Strong SQL skills with experience in relational databases (e.g., Oracle, SQL Server).

Experience with middleware and messaging technologies such as MQ and Kafka; scripting ability in Python or shell scripting for automation and analysis.

Experience with enterprise monitoring and observability tools (e.g., ITRS Geneos, Splunk, Grafana) and familiarity with ITIL frameworks for incident, problem, and change management.

Proven experience managing and leading application support teams in a large, global enterprise environment with direct personnel management responsibilities.

Highly assertive communicator with ability to engage diverse stakeholders and present complex issues clearly to technical and non-technical audiences.

Strong analytical and troubleshooting skills, able to operate calmly under pressure and drive compliance and risk mitigation aligned with organizational standards.