Zendesk Developer ( 6 months contractual role)
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Job Description
Structured overview of role & requirementsAbout This Role
Own the strategy, evolution, and technical stability of the Zendesk-based Customer Experience (CX) ecosystem including AI-enabled workspace features.
Lead a team of 2 Zendesk Specialists to implement and optimize AI Agents, Copilot, AutoQA, Workforce Management, and integrations with enterprise search and LLM tools.
Manage direct client engagements to scope and deliver API integrations and developer experience improvements, ensuring platform governance and compliance.
Minimum Requirements
5+ years of experience in Technical Program Management, Systems Engineering, or CX Platform Ownership.
Expertise in architecting complex Zendesk environments, including AI Agents, Copilot, AutoQA, and Workforce Management tools.
Proven technical skills with REST APIs, Webhooks, OAuth, JSON, and middleware integration tools (e.g., Workato, Zapier).
Hands-on experience or project delivery involving Enterprise Search tools and Large Language Models (e.g., Glean, Google Gemini).
Ideal Candidate Profile
Experienced in managing end-to-end enterprise Zendesk implementations with AI and automation focus.
Capable of translating complex client requirements into technical API and integration solutions, engaging directly with business and technical stakeholders.
Demonstrates strong platform governance discipline, including environment release management, compliance, and knowledge architecture leadership.