Cross Technology Managed Services Engineer (L2)

Manage and resolve technical incidents and requests within agreed SLAs to maintain clients' IT infrastructure and system uptime.

Perform second-level support, execute change management processes, and ensure service quality with detailed documentation and incident auditing.

Collaborate with automation teams, support L1 engineers, handle client escalations, and contribute to disaster recovery functions and projects.

Moderate-level experience in managed services roles handling cross-technology infrastructure.

Bachelor's degree in IT/Computing or equivalent work experience.

Knowledge of ticketing tools, preferably ServiceNow, and familiarity with ITIL processes.

Workplace type: On-site.

Experienced in handling cross-technology IT infrastructure within managed services environments with a focus on operational incident and change management.

Capable of effective communication and collaboration across cultures and social groups, demonstrating client-centric focus in all interactions.

Adaptable to work longer hours when needed, handling pressure with a positive outlook and able to engage with automation and vendor management processes.