Senior Specialist, Customer Experience Design
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Job Description
Structured overview of role & requirementsAbout This Role
Design Proof-of-Concepts and Minimum Viable Products (MVPs) for data-driven digital products using human-centric design and rapid prototyping.
Collaborate cross-functionally in Design Thinking workshops to develop user-centric B2B and B2B2C digital products such as dashboards, chatbots, and mobile apps incorporating AI/ML.
Define and enhance Mastercard's design patterns and visual language across multiple platforms, ensuring regulatory compliance and optimizing business and user objectives.
Minimum Requirements
Experience in User Experience/Interaction Design including rapid prototyping with tools like Figma, Sketch, Adobe Experience Design.
Bachelor's or Master's Degree in Design for Interactive Media or equivalent experience.
Experience working in fast-paced, startup-like environments with a strong portfolio covering multiple form factors (desktop, mobile, tablet, wearables).
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Has prior experience in a top-tier UX team with client-facing and multi-tasking experience in dynamic, high-velocity environments.
Strong expertise in data-driven UX design, including emergent ontologies, AI and Machine Learning integration in user experiences.
Demonstrates a strategic and technical understanding of UX heuristics, ergonomic/usability best practices, and adaptive/responsive UI design approaches.