Night Operations Specialist — Live Casino Studio
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor live casino games and studio building overnight via CCTV and operational dashboards to detect and respond to issues promptly.
Perform first-level remote fixes based on training and escalate unresolved problems to on-call technicians, ensuring continuous game operation.
Document all incidents, fixes, security observations, and provide daily structured reports and handovers to the day team and leadership.
Minimum Requirements
Based in Indore and willing to work on-site during IST daytime (night in Monterrey).
Strong observation skills with the ability to monitor multiple feeds and dashboards simultaneously.
Good spoken and written English for incident communication and reporting.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience or exposure to NOC/operations monitoring, IT operations, technical support, or remote system administration is advantageous.
Calm, detail-oriented operator accustomed to following strict operational processes and runbooks without improvisation.
Dependable and accountable individual comfortable owning a night shift alone and communicating effectively across time zones.
