Oracle Cloud PPM Functional Support Consultant Level 2 (IDC)
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Job Description
Structured overview of role & requirementsAbout This Role
Provide first and second line support for Oracle ERP Cloud modules including Projects and Financials, resolving L1 and L2 queries and managing incident lifecycle within agreed SLAs.
Perform system administration tasks such as user setup, password resets, role provisioning adhering to security policies.
Support Oracle Cloud quarterly releases by testing, defect logging, and validation under guidance; contribute to knowledge management and service improvement initiatives.
Minimum Requirements
2-3 years experience in application support or service desk role.
Hands-on experience with Oracle ERP Cloud, especially Projects Module, and knowledge of Financials modules (General Ledger, AP, AR, Cash Management, PPM).
Familiarity with ITSM tools and ITIL concepts including incident management and SLAs.
Ability to work flexible shifts including coverage until 23:00 UK Time/04:30 IST.
Ideal Candidate Profile
Experienced with operational, process-driven support in a global, ITIL-aligned service environment handling multiple tickets and adhering to SLAs.
Capable of collaborating effectively across onshore and offshore teams in a shift-based support model.
Skilled in communication to provide clear user guidance and updates, with focus on customer service quality and continual knowledge and process improvement.