Customer/Product Insights Manager III

Lead customer experience deep dives and recurring insight programs to drive measurable product and business outcomes.

Define problem scope and governance with stakeholders; manage cross-functional partnerships to translate data into actionable insights across the full customer journey.

Improve insight processes and scale analysis using AI, SQL, dashboards, and customer analytics tools.

5+ years experience overall; 3-4 years leading complex customer insights, product insights, CX, research, analytics, or strategy workstreams.

Domain experience in one or more: travel marketplaces/OTAs/hospitality/airlines, e-commerce/digital marketplaces, fintech, payments, banking, or servicing.

Proficiency with SQL or equivalent querying tools.

Skills required: analytical thinking, influencing through storytelling, and leading cross-functional work in ambiguous environments.

Experienced in shaping product/business hypotheses into measurable customer experience improvements within travel or related digital marketplaces.

Able to lead and influence cross-functional teams despite ambiguity, with strong stakeholder management across Product, Design, Technology, Research, Analytics, and Operations.

Familiar with journey-mapping/service-design tools, experimentation, behavioral analytics, and converting insights into prioritized product opportunities.