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Job Description
Structured overview of role & requirementsAbout This Role
Own the strategic vision and multi-year roadmap for Digital Servicing, AI-powered experiences, and servicing platforms within Target Enterprise Services.
Partner across product, technology, data, design, and operations teams to define quarterly OKRs, prioritise investments, and deliver measurable business outcomes like improved Guest experience and operational efficiency.
Provide strategic product leadership to elevate product management maturity and accelerate product-driven transformation across cross-functional teams.
Minimum Requirements
Minimum 10+ years of product management or equivalent domain experience, preferably in retail, consumer servicing, enterprise platforms, or AI-enabled products.
Four-year degree or equivalent experience.
Demonstrated expertise in strategy and roadmap definition for complex, enterprise-scale products or platforms.
Strong understanding of digital servicing, automation, AI-enabled experiences, and platform capabilities.
Ideal Candidate Profile
Senior strategic individual contributor able to influence senior leaders and align stakeholders without direct authority.
Experienced in leading product-driven transformation involving Technology, Data, Design, Operations, and business teams.
Skilled in product discovery, experimentation, prioritisation, outcome-based roadmaps, measurement, and coaching product practitioners to elevate product management maturity.