Manager - Ops Support
Concentrix CorporationThis role is no longer listed. Concentrix Corporation took the posting down on Oct 7, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Job Description
Structured overview of role & requirementsAbout This Role
Lead data-driven strategy by translating business goals into analytical solutions and tracking KPIs to improve operational performance and client insights.
Design, manage, and automate executive reporting and dashboards using tools like Tableau or Power BI for real-time business health visibility.
Manage the operations team ensuring timely SLA delivery, high employee and customer satisfaction, and driving cost optimization and operational efficiencies.
Minimum Requirements
Proficiency in data extraction and manipulation using SQL and basic Python.
Strong expertise in financial modeling with advanced Excel skills (Power Query, macros, financial formulas).
Experience managing and mentoring a team focused on data analytics and operational performance.
Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
Experienced in cross-functional communication translating complex data into actionable insights for diverse stakeholder groups including HR, operations, and executives.
Skilled in strategic planning, forecasting, and scenario analysis impacting business and financial outcomes.
Capable of managing client relationships and driving change management to implement new processes without operational disruptions.