Operations Manager
Concentrix CorporationThis role is no longer listed. Concentrix Corporation took the posting down on Oct 7, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Job Description
Structured overview of role & requirementsAbout This Role
Coach and supervise a team of Team Leaders to ensure achievement of Client Service Level Agreements and financial targets.
Analyze operational reports and client SLAs to implement improvement plans and drive consistent performance.
Manage revenue-related activities such as forecasting and budgeting while maintaining client relationships and participating in business reviews.
Minimum Requirements
Associate's Degree in a related field preferred.
More than seven years of experience with at least two years of progressive management experience preferred.
Call center experience preferred.
Location requirement: Based in Gurugram, India.
Ideal Candidate Profile
Experienced in managing a team of supervisors in a high-volume operational environment like a call center.
Able to analyze work processes and implement actionable improvement plans to meet client and financial goals.
Skilled in employee coaching, performance management, and maintaining client relationships in a deadline-driven setting.