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Job Description
Structured overview of role & requirementsAbout This Role
Process claims and transactions accurately to maintain high member satisfaction and quality standards.
Achieve key performance metrics such as Release Rate, Claims per Hour, and Handle Time to drive operational excellence.
Support team operations by mentoring newer agents, resolving escalations, collaborating across teams, and contributing to process improvements.
Minimum Requirements
5-6 years of operations experience, preferably in claims operations.
Bachelor's degree required.
Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
Location requirement: Bangalore, India.
Ideal Candidate Profile
Experienced in handling escalations and coaching or mentoring team members within claims operations.
Skilled at meeting productivity and quality performance metrics in a fast-paced environment.
Able to communicate effectively and collaborate across internal teams to support seamless operations and continuous improvement.