Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Oversee account operations as the single point of contact for customer teams, managing escalations and ensuring adherence to contractual SLAs, KPIs, and OLAs.
Lead service delivery teams to identify and implement continuous improvements and manage monthly KPI reporting and customer negotiations.
Analyze operational risks and develop mitigation strategies, while building and maintaining strong customer relationships focused on technical conflict resolution.
Minimum Requirements
Graduate or Master's degree with 12+ years of experience in large scale MS operations, including 5+ years in a customer-facing or key lead role.
Expertise in Core technologies such as IMS Core, SDM, IP and multiple technologies (2G/3G/4G/5G, Tx, Core, Cloud).
Experience in cost management, service reporting, and managing service delivery performance against contract commitments.
Fluency in written and spoken English.
Ideal Candidate Profile
Proven leader with strategic experience in managing service delivery teams and customer-facing escalations in telecom or network operations.
Strong technical background across multiple network and core technologies enabling effective operational risk analysis and service enhancement.
Experienced negotiator and communicator capable of handling complex contract commitments and driving continuous improvement initiatives.