Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Develop and execute test plans and automated scripts for Salesforce Service Cloud implementations and enhancements using Agile methodologies.
Collaborate with cross-functional teams including Business Analysts, Developers, and business stakeholders to ensure alignment with business requirements and quality standards.
Identify, document, and track defects, drive continuous improvement, and use data-driven insights to optimize testing strategies in a dynamic global retail environment.
Minimum Requirements
Strong experience testing Salesforce Service Cloud features such as Case Management, Service Console, Omni-Channel Routing, Knowledge Management, Email-to-Case, Web-to-Case, Salesforce Flows and Automation.
Proficiency in Agile project management tools like JIRA, Trello, or Azure DevOps, and experience with automation tools such as Selenium, Cypress, JUnit, TestNG, and Postman for API testing.
Bachelor’s degree in Computer Science, Information Systems, or related field.
Work Experience Required: Strong experience explicitly mentioned; exact years not specified.
Ideal Candidate Profile
Experienced in validating business processes, workflows, integrations, and data migration activities within Salesforce Service Cloud environments.
Comfortable working in a fast-paced, global fashion retail or B2C environment with cross-functional technology teams focused on front-end development and customer experience.
Strong analytical skills to interpret data and provide actionable insights, with ability to lead and collaborate effectively in an Agile setup.