IN_Specialist 2_Direct Tax_HR Shared Services_IFS_Gurgaon
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end resolution of HR queries raised via multiple channels, ensuring adherence to SLA targets and accurate documentation.
Maintain and update FAQs and standard responses to improve query resolution efficiency and quality.
Collaborate with HR teams to escalate and resolve complex employee issues, providing clear communication on resolution timelines.
Minimum Requirements
2-4 years of experience in HR operations, HR Service desk, or HC Shared services.
Educational qualifications: B.Com, BBA, MBA, M.Com, or PGDM.
Mandatory skills: HR operations, HR Service desk, HC Shared services, ServiceNow helpdesk.
Work Experience Required: 2-4 years relevant experience.
Ideal Candidate Profile
Experienced in handling high-volume HR query management with strong adherence to process and SLA.
Familiar with HR policies, procedures, and tools such as ServiceNow for query tracking and documentation.
Capable of collaborating across HR teams to resolve issues and maintain quality communication with employees throughout query resolution.