senior manager, talent solution delivery, enterprise
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and execute continuous improvement initiatives and workflows to enhance business operations efficiency across multiple accounts.
Develop, implement, and mentor Lean Six Sigma improvement projects and methodologies, ensuring alignment with business objectives.
Track project performance, present data-driven executive summaries to senior leaders, and facilitate cross-functional communication and conflict resolution.
Minimum Requirements
12-16 years total work experience with at least 10 years as a Manager in Process/Delivery Excellence or Transformation managing multiple accounts.
Master's or Bachelor's degree in Business Administration, Science, Human Resources, Commerce, or related field; MBA or master's preferred.
Certified Lean Six Sigma Green or Black Belt required.
Advanced proficiency in MS Office, process mapping tools, and exposure to digital tools like automation, AI, or process mining.
Ideal Candidate Profile
Experienced in managing multiple accounts within Process/Delivery Excellence or Transformation, preferably with cross-organizational exposure.
Strong data-driven and analytical orientation with the ability to develop and present executive-level summaries.
Effective in leading change management and fostering a continuous improvement culture in complex BPO/GBS business operations.