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Job Description
Structured overview of role & requirementsAbout This Role
Lead department to consistently meet KPIs and solve business problems through innovation.
Develop and implement effective plans to help employees reach their best potential and targets.
Manage client relationships to ensure delivery of service levels, customer experience, quality, and compliance measures.
Minimum Requirements
At least 2+ years proven experience in an Operations Manager position.
Experience specializing in customer experience operations and management.
Proficiency with general business software including Gsuite (Word, Spreadsheet etc).
Work Experience Required: Minimum 2+ years as Operations Manager; other requirements as above.
Ideal Candidate Profile
Strong interpersonal, verbal, and written communication skills with empathy and cultural awareness of relevant market/region.
Capable of managing and coaching teams effectively, including team leaders, in a fast-paced environment.
Proven ability to manage multiple stakeholders and translate business strategy into day-to-day operational delivery.