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Job Description
Structured overview of role & requirementsAbout This Role
Manage incident lifecycle including urgency identification, technical analysis, solution delivery, and user communication.
Handle service requests through processing or escalation and maintain status updates until closure.
Participate in change and problem management processes, utilize monitoring tools to trigger and resolve incidents, and contribute to continuous improvement and knowledge sharing within the team.
Minimum Requirements
Experience with Production Support, Linux Administration, and Windows OS.
Knowledge of ITIL processes including Incident, Change, Problem, and Service Level Management.
Work Experience Required: Not explicitly mentioned in the JD.
Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Able to analyze and resolve technical incidents promptly, coordinating between users and technical teams.
Familiar with monitoring systems and proactive incident detection and mitigation.
Experienced in continuous improvement and knowledge management within support teams.