Associate Systems Support Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and maintain performance and availability of applications and infrastructure using tools like AppDynamics, LogicMonitor, and Azure Monitor.
Provide L1 and L2 support for system incidents, ensuring 24/7 uptime and compliance with SLAs while performing root cause analysis to improve system reliability.
Collaborate with teams to implement system upgrades, patches, and configurations with minimal downtime, maintaining documentation for system configurations and incident responses.
Minimum Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
1-3 years of experience in systems monitoring and support role.
Familiarity with AppDynamics, LogicMonitor, Azure Monitor, SQL database monitoring and troubleshooting, Windows Server administration, and IIS management.
Availability to work 24x7 shifts including evenings, weekends, and on-call rotations.
Ideal Candidate Profile
Experienced in handling L1 and L2 support for critical systems with a focus on uptime and SLA adherence.
Proficient in using application performance monitoring tools and performing root cause analysis to prevent recurring incidents.
Ability to work effectively in 24x7 operational environments and across cross-functional IT teams for system maintenance and upgrades.