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Job Description
Structured overview of role & requirementsAbout This Role
Manage relationships and communications between Client, internal business teams, Customer IT, Corporate IT, and stakeholders to ensure smooth IT operations and governance.
Proactively address escalations, ensure all contractual SLAs and IT compliance including Infosec audits, risk mitigation, and business continuity plans are met with zero major incidents.
Lead and optimize technical support teams by monitoring performance, resolving complex issues, reporting metrics, and collaborating cross-functionally to enhance support processes.
Minimum Requirements
Bachelor's or Master's degree in Commerce, Economics, Finance, Business Administration, or Business Analytics.
ServiceNow Certified Application Developer certification is mandatory.
Proficiency in English at C2 level and experience working in Night Shift (India) Hybrid model.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex IT operations and client/vendor relationships in a service delivery or operations support environment.
Demonstrates strong governance and compliance management skills including SLAs, IT risk, and security operations.
Capable of leading technical teams with a focus on process optimization, performance monitoring, and issue resolution in a hybrid, night shift setup.