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Job Description
Structured overview of role & requirementsAbout This Role
Design, implement, and troubleshoot Microsoft Teams Phone System architecture focusing on Direct Routing setup and integration.
Configure and manage Session Border Controllers (AudioCodes Mediant and/or Ribbon/Sonus), including trunks, IP profiles, codecs, routing rules, and failover mechanisms.
Coordinate with telecom carriers on SIP trunking, number porting, dial plans, emergency calling setups, and perform voice troubleshooting using logs, SIP traces, and call analytics.
Minimum Requirements
Deep expertise in Microsoft Teams Phone System architecture with strong focus on Direct Routing and its components.
Hands-on experience configuring SBCs such as AudioCodes Mediant and/or Ribbon/Sonus for telephony services.
Strong knowledge of SIP signaling, SIP trunking, codecs (G.711/OPUS), dial plans, emergency calling (E911), and telecom carrier coordination.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in detailed SBC configuration and troubleshooting including session border controller redundancy and high availability setups.
Comfortable working directly with telecom providers on SIP trunk provisioning, DID management, and voice routing policies.
Capable in advanced voice networking including TLS/SRTP, firewall/NAT configurations, QoS, and familiarity with voice-enabling Microsoft Teams environments and tools such as Call Quality Dashboard.