Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Provide managed network services by monitoring, investigating, and resolving first-line technical incidents for client IT infrastructure.
Execute maintenance tasks such as patching, configuration changes, and ensure smooth shift handovers for continuous service.
Identify opportunities for incident reduction, automation, and process improvements; support disaster recovery tests and occasional project work.
Minimum Requirements
Basic understanding of networking technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, EIGRP.
Bachelor's degree in information technology/computing or equivalent experience.
Experience with ITSM tools and processes; disciplined ticket handling and ability to follow SOPs.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Operates effectively within structured ITIL/ITSM environments with disciplined incident and request management.
Suitable for entry-level roles with foundational networking knowledge and client-facing support responsibilities.
Has adaptability to dynamic environments and can communicate efficiently across diverse cultures and social groups.